Why does the game keep reloading?

Sometimes the game will reload whilst you are playing.It can be due to a few reasons:1) Your internet connection speed / type2) Too many app...

I am having trouble loading the game. What can I do?

Oh No!We don’t like hearing this at all.Let’s try these steps below so you can get back to your island:1. Ensure your Device has a stable Wi...

I am having trouble loading the game. What can I do? (Facebook)

Oh No!We don’t like hearing this at all.Let’s try these steps below so you can get back to your island:1. Ensure your PC has a stable intern...

How can I update the game? (iOS)

You can check for Updates at any time by following these steps:1. Open the App Store on your iOS device and on the bottom menu click on Upda...

How can I update the game? (Android)

In order to Update your Dragon City App please follow these steps:1. Open the Google Play Store.2. Click on the upper left corner and a side...

How can I update the game? (Amazon)

To update your game to the latest version, please follow these steps:1. Select ""Apps"" from your home screen.2. Tap the...

How do I close all background process? (iOS)

In order to close the Background processes on your iOS 7.0+ device please follow these steps:1.Close the App.2 Double click the Home button....

How do I close all background process? (Android)

Because there are many different devices and many types of Android OS, they can vary in ways to close Background Processes.We are listing th...

How do I clear the cache? (Android)

Depending on the Android version installed on the device, there will be slight differences on how to complete this action.The generic way is...

How to close all background process (Amazon)

In order to close the Background processes on your Amazon/Kindle device, please follow these steps:1. Tap on ""Apps"" fr...

How to clear cache (Amazon)

In order to clear the cache on your Amazon/Kindle device, please follow these steps:1. Tap on ""Apps"" from the home scr...

The App is running slow. Why? (iOS)

Make sure not to have too many processes open at the same time as this makes the devices slower.By following these steps below it should sol...

The App is running slow. Why? (Android)

Depending on the Android version installed on the device, there will be slight differences on how to complete this action.The generic way is...

The App is running slow. Why? (Facebook)

In case the Game is running slow, please follow these steps:1. Close as much tabs as you can on the internet browsers you are using2. Close ...

How do I clear the cache? (Facebook)

Clear Cache and Cookies from your browser and FlashPlayer - Clear Cache and Cookies of your browser: http://support.google.com/accounts/bin/...

The App is running slow. Why? (Amazon)

Make sure to not have too many processes open at the same time as this makes the devices slower.Please try the following process to solve th...

I can see strange codes in the descriptions. Why?

This could be due to several reasons:1. It can happen if you have an unstable internet connection. 2. It could be that the game is not the l...

Why does the game keep reloading? (Facebook)

In case the Game reloads, please follow these steps:1. Ensure your PC has a stable internet connection. 2. Clear Cache and Cookies from your...

Facebook Customer Support Page

https://socialpoint.helpshift.com/a/dragon-city/