How to find my User ID?

Tap on the 'Settings' icon on the top right of your screen to find your User ID number at the bottom of the pop-up.Remember to quote this nu...

How do I update my Dragon City game on Google Play?

To update your Dragon City Game on Google Play:Open the Play Store App (You must be signed in)At the top right, tap your profile iconTap on ...

How do I update my Dragon City game on iOS?

To update your Dragon City Game on your iOS device:Open the App Store on your iOS deviceTap on your Account icon at the top right cornerUnde...

How do I update my Dragon City game in the Amazon Appstore?

To update your Dragon City game in the Amazon Appstore:Open the App StoreSelect 'My Apps' from your home screen.Tap 'App Updates' and select...

How do I save my progress?

Dragon City automatically saves your progress on your device while playing with a stable internet connection.In order to ensure your progres...

Can I reset / restart the game?

Unfortunately, we do not have a reset feature inside the game.This ensures that you do not lose your progress accidentally and you can conti...

Can I transfer my game from one Facebook / Google Play / Game Center account to another account?

Unfortunately, there is no way to transfer your game from one account to another.

How can I transfer my Dragon City game progress to a new device?

To transfer your Dragon City game progress to a new device, your game must be saved on Facebook / Google Play / Apple on your current device...

How do I change the language of the game?

To change the game language, follow the steps below:Click on 'Settings' menu in the top right of the screenHere you can see the language the...

How do I connect my game to Facebook?

Tap on the 'Settings' icon in the top right corner of your Dragon City screen and then tap 'Connect to Facebook' to follow the instructions....

How to Contact Us?

While we try to address most of your questions through the FAQs, if you still have an unresolved issue and need to contact us directly, you ...

How can I unsubscribe from the Socialpoint newsletter?

To unsubscribe from the Socialpoint newsletter, send us an email to this ADDRESS with the subject: "Unsubscribe" and the body: "I wish to un...

How do I recover my lost account?

If you have lost your game account, you can only recover it if you previously saved your progress by linking it to Facebook, Google Play, or...

Can I transfer my Dragon City game from one Facebook / Google Play / Game Center account to another account?

We understand that you may want to move your Dragon City progress to a different account, but unfortunately, this isn’t possible. Once your ...

How do I switch accounts on my device?

If you want to switch to a different game account on your device, make sure that both accounts are linked to Facebook, Google Play, or Apple...

Why can't I log in via Facebook?

If you are having trouble logging into the game using Facebook, this may be due to a synchronization issue between the game and the Facebook...

Why is my account banned?

We are committed to ensuring that Dragon City remains a fair and fun experience for all players. The use of third-party software to gain an ...

How do I change my in-game username?

To change your name, head to Alliances and tap the pencil icon next to your player name in 'My Profile'. You will then be asked to enter you...

How do I change my in-game avatar?

To change your avatar, head to Alliances and tap the pencil icon next to your player name in 'My Profile'. You can then choose from the sele...

Why is Dragon City not available on HUAWEI devices?

We regret to inform you that starting September 1st, 2025, Dragon City will no longer be available to download or play via the Huawei AppGal...