Where is the purchase I made?
At times it may take up to 24 hours for the purchase to get registered in the game as our system needs to receive the confirmation from diff...
How do I request for a Refund?
Apple Refund:Socialpoint does not have the ability to process refunds for iTunes Appstore transactions since purchases made are through the ...
Is my Credit Card information safe?
We do not store your Credit Card details nor do we have access to them. If you purchased something through Google Play, App Store, Amazon Ap...
I've received a bill for a purchase I didn't make. What should I do if I suspect fraudulent activity?
If you suspect a fraudulent transaction on your account, immediately contact one of the below customer supports based on the platform you ar...
Another site offers me in-game products for my game. Can I buy from them?
Our game does not use third-party sites to give any in-game products.We strongly advise using in-game purchase options only to ensure the sa...
How to use Google Pay?
If you have a Google Account or Gmail account, you can use it to sign in to Google Pay/Wallet at Google PayIf you don’t already have a Googl...
How can I manage or turn off IN-APP purchases?
We do not have the option to disable IN-APP purchases. However, you can manage the in-app purchase settings on your phone by enabling passwo...
My child accidentally made an IN-APP purchase. How do I seek a refund?
Items bought through our games (in-app purchases) are generally non-refundable.However, you can always contact Google, Apple, ...
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