I want to purchase Gems!

First of all, please make sure that the latest version of the game is installed on your device. Using an old version of the App might cause ...

Where is the purchase I made? (iOS)

It can take up to 24 hours between the purchase and the gems to update in the game as our system needs to receive the confirmation from iTun...

Where is the purchase I made? (Android)

It can take up to 24 hours between the purchase and the gems to update in the game as our system needs to receive the confirmation from Goog...

Where is the purchase I made? (Facebook)

It can take up to 24 hours between the purchase and the gems to update in the game as our system needs to receive the confirmation from Face...

Where is the purchase I made? - Amazon

At times it may take up to 24 hours for the purchase to get registered in the game as our system needs to receive the confirmation Amazon se...

How do I request for a Refund? (iOS)

Payments are processed by Apple, please contact them directly for further information via the link below:http://www.apple.com/support/ios/co...

How do I request for a Refund? (Android)

Payments are processed by Google Wallet, please contact them directly for further information:https://support.google.com/wallet/

How do I request for a Refund? (Facebook)

Payments are processed by Facebook, to request a refund please follow next steps:1. Click in the top right of Facebook and select Settings2....

How do I request for a Refund? (Amazon)

Payments are processed by Amazon, please contact them directly for further information via the link below:https://www.amazon.com/gp/help/cus...

How can I manage or turn off IN-APP purchases? (iOS)

To ensure that only you can make purchases on your device, you can follow these steps to avoid any unwanted charges:1. Launch the Settings a...

How can I manage or turn off IN-APP purchases? (Android)

To ensure that only you can make purchases on your device, you can follow these steps to avoid any unwanted charges:1. Open the Google Play ...

How can I manage or turn off IN-APP purchases? (Amazon)

To ensure that only you can make purchases on your device, you can follow these steps to avoid any unwanted charges:1. Open the Store app, p...

I´ve received a bill for a purchase I didn´t make. What should I do if I suspect fraudulent activity? (iOS)

Apple controls all the transaction process. If you suspect that there’s been fraudulent transaction on your account, you should immediately ...

I´ve received a bill for a purchase I didn´t make. What should I do if I suspect fraudulent activity? (Android)

Google Wallet controls all the transaction process. If you suspect that there’s been a fraudulent transaction on your account, then you shou...

I´ve received a bill for a purchase I didn´t make. What should I do if I suspect fraudulent activity? (Facebook)

Facebook controls all the transaction process. If you suspect that there’s been fraudulent transaction on your account, you should immediate...

I´ve received a bill for a purchase I didn´t make. What should I do if I suspect fraudulent activity? (Amazon)

Amazon controls all transaction processes. If you suspect that there’s been a fraudulent transaction on your account, then you should immedi...

My child accidentally made an IN-APP purchase. Who can I talk to for a refund?

Items bought through our games (in-app purchases) are generally non-refundable. In some cases there can be exceptions. As transactions are c...

Another site offers me in-game products for Dragon City. Can I buy from them?

SocialPoint does not use third party sites to give any products for our games.Sites like these may be able to obtain personal information as...

Discount not applied on gift card. Why?

Facebook Gift Cards cannot be used to purchase gems when special prices apply (e.g. discounts).The full price will always be applied on purc...

How to use Google Wallet

Purchases on Google Play Store are made using Google Wallet. You can access your account by using Google Wallet online. You can also review ...

Credit Card Safety / Details (iOS)

We do not store your Credit Card details nor have access to them.If you purchased something through the App Store your data will be saved in...

Credit Card Safety / Details (Android)

We do not store your Credit Card details nor have access to them.çIf you purchased something through Google Play Store/Google Wallet ...

Credit Card Safety / Details (Facebook)

We do not store your Credit Card details nor have access to them.If you purchased something through Facebook your data will be saved in your...

Credit Card Safety / Details (Amazon)

SocialPoint does not store your Credit Card details nor have access to them.If you purchased something through Amazon your data will be save...

Apple Support

http://www.apple.com/support/itunes/

Google Wallet Support

https://support.google.com/wallet/

Facebook support

https://www.facebook.com/help/

Amazon / Kindle Support

https://www.amazon.com/gp/help/customer/display.html