Sometimes when you go to watch videos in the Freebies Island, it states No Videos available.

Unfortunately we are not in control of this section of the game as we rely on a third party company to serve these videos in the game.

But why does this happen?
This all depends on the availability of videos that the company might have at the moment.
It depends on the country you are in, the number of videos that you have not seen yet AND your internet connection (so try and make sure you are on a stable WIFI network).  

We will continue to work together with them and cooperating on daily basis in order to improve the feature and deliver the best experience for you guys BUT you can get in touch with them via the website below to help us make this feature work better:

https://supersoniccs.zendesk.com/hc/en-us/requests/new

Send them your:
  • Location
  • ScreenShot of the no Video Issue
  • Explain how many videos you watched previously
  • Anything else you think might help
  • The last trailer you have seen and/or caused the black screen issue.