Oh No!

We don’t like hearing this at all.
Let’s try these steps below so you can get back to your island:

1. Ensure your PC has a stable internet connection. (preferably wired)
2. Clear Cache and Cookies from your browser and FlashPlayer

Many of the loading issues can be solved with simply clearing the Cache and Cookies of your browser, as well as the Flash Player's Cache.

- Clear Cache and Cookies of your browser: http://support.google.com/accounts/bin/answer.py?hl=en&answer=32050
- Clear Flash Player Cache: http://forums.adobe.com/message/4278569

If you are still failing to load the game at this time, we could be having server issues, but these are normally fixed very quickly, so try to connect again after 30 minutes.