Oh No!

We don’t like hearing this at all.
Let’s try these steps below so you can get back to your island:

1. Ensure your Device has a stable WiFi connection. Connections like 3G/4G are not recommended.
2. Verify if you have the latest version of the game.
3. Attempt to clear the Cache on your device and to not have too many Applications open at the same time.

If you are still failing to load the game at this time, we could be having server issues, but these are normally fixed very quickly, so try to connect again after 30 minutes.