This issue can occur due to an inconsistent network connection. Strong signal indications on the device do not always indicate that the internet connection is stable. In fact, even a slight fluctuation can disrupt the connection to the servers and affect gameplay.

This is usually a temporary issue. Follow the steps below and you should be able to log in to the game without any issues.

  1. Ensure that the device in connected to a strong and stable Wi-Fi network.
  2. Close all background applications and, if you are using an Android device, clear the cache.
  3. Ensure that the device has at least 2GB of free storage space.
  4. Restart the game.
  5. Ultimately, restart your device. It might sound simple, but sometimes that's all it takes to fix a bad connection.