If you have a Billing-related issue with your purchase from the Dragon City Store, please contact our Support Team through in-game support. Make sure to provide the following information about your purchase to further our investigation:

The exact amount of the items you purchased, the approximate time of your purchase, and receipt confirmation numbers.

Your player ID/UID or ZID:

a. Locate the "Setting" widget within your game.
b. Look for your user ID at the bottom.

A screenshot of your purchase receipt, which is not in pending status with your payment provider, or the error you’re receiving.

You can also contact Support Team by clicking here