Where is the purchase I made?

At times it may take up to 24 hours for the purchase to get registered in the game as our system needs to receive the confirmation from iTun...

How to request for a Refund?

Socialpoint does not have the ability to process refunds for iTunes Appstore transactions since purchases made are through the iOS payment p...

I've received a bill for a purchase I didn't make. What should I do if I suspect fraudulent activity?

If you suspect a fraudulent transaction on your account, immediately contact one of the below customer supports based on the platform you ar...

Another site offers me in-game products for my game. Can I buy from them?

Our game does not use third-party sites to give any in-game products.We strongly advise purchasing from our official channels only to ensure...

Where are my extra gems?

The extra gems are already included in the total amount of gems you purchased during the offer.Example: If you buy 'A Handful of Gems = 140 ...

How can I manage or turn off IN-APP purchases?

We do not have the option to disable IN-APP purchases. However, you can manage the in-app purchase settings on your phone by enabling passwo...

My child accidentally made an IN-APP purchase. How do I seek a refund?

Items bought through our games (in-app purchases) are generally non-refundable.However, you can always contact Google, Apple, ...

What is the Monster Legends Store?

The Monster Legends Store is the official online marketplace for the Monster Legends game.

How do I connect to make a purchase? I'm having trouble.

To make a purchase in the store, you must first sign in to your player account. To do this, access the store on the device you use to play t...

How long does it take Monster Legends Store purchases to show up in my game?

Purchases made in the Monster Legends Store should appear in your game almost immediately. In some rare instances, a game restart may be req...

How do I request a refund?

If you have a Billing-related issue with your purchase from the Monster Legends Store, please contact our Billing Support Team. Make sure to...

I'm on an Android device, and I cannot log in using the icon at the top right of my screen. What should I do?

When this happens, this is likely an issue with your Game App settings. Please follow the steps below:1. Go to your device's settings menu.2...