If you have trouble loading the game, follow the steps below:
• Try restarting your device
• Make sure you are connected to a stable Wi-Fi connection or a solid 3G/4G connection with a reliable carrier.
• Verify if you have the latest version of the game.
• Attempt to clear the cache on your device and do not have too many apps open at the same time.

If the problem persists, please tap on the "Contact Us" button, and a representative will contact you as soon as possible.