In case the App reloads, please follow these steps:
1. Ensure your device has a stable WiFi connection. Connections like 3G/4G are not recommended.
2. Verify if you have the latest version of the game.
3. Attempt to clear the Cache on your device and to not have too many applications open at the same time.
If you are still being affected by this issue, please click the ‘Contact Us’ button and a representative will contact you as soon as possible.