I've received a bill for a purchase I didn't make. What should I do if I suspect fraudulent activity?

If you suspect a fraudulent transaction on your account, immediately contact one of the below customer supports based on the platform you ar...

Credit card safety / details

We do not store your Credit Card details nor have access to them.If you purchased something through the App Store your data will be saved in...

I made a purchase, but I still haven’t received the items

It can take up to 24 hours between the time of purchase and the gems/items to update in your game as our system needs to receive the confirm...

How can I cancel a purchase and get a refund?

All in-game purchases are processed by the store connected to your device. To request a refund, you will need to contact the customer suppor...

I can’t make any purchases. What's wrong?

There might be a couple of reasons why you might be having problems.If you have previously made purchases please check the following:1. ...

How can I avoid an accidental in-app purchase?

All Social Point games are free to download but we do give optional “in-app purchases” for players to take advantage of. Players do not need...