Hello,

Thank you for contacting us. If you are unable to watch a video to claim a reward, please try waiting up to 1 minute to establish the connection with the ad provider. If this doesn’t work, please try closing and reopening the game, which should fix the problem. If the issue persists, please let us know, and we will investigate it further.

We apologize for the inconvenience and thank you for your patience.
Word Life Support Team