In case the App reloads, please follow these steps:
1. Ensure your Device has a stable WiFi connection. Connections like 3G/4G are not recommended.
2. Verify if you have the latest version of the game.
3. Attempt to clear the Cache on your device and to not have too many applications open at the same time.

If you are still being affected by this issue, please click on the "Support" button on the Settings screen and a representative will answer your message as soon as possible.