In order to ensure a fun and fair experience for all our Dragon Masters, we will start taking actions against those who take intentional steps to gain an unfair advantage over others. Therefore, please ensure you carefully read the following and try your best to keep your Dragon City account safe. If you encounter any other players that you believe are involved in suspicious behavior, please make sure to report them to our Customer Support team.
Do not share your account information with anyone: You and only you are responsible for any actions taken on the account you created. If you provide access to someone else, you will still be responsible for any actions they decide to take on your account
Do not share your personal information with anyone: Any personal information, whether relating to your real persona, contact info or financial info should never be shared with anyone else in-game. Although, we try our best to keep our players safe, preventing others gaining access to this kind of information is highly recommended.
Do not use any 3rd party tools: Dragon City does not allow or recommend the use of any third party tools. Their use is not only a direct infringement on our terms of service, but can also corrupt your game irreversibly, making your account unusable.
Do not cheat: Any action that will provide an unintended bonus to a player, outside of the standard in-game mechanics and purchases, will be considered cheating, whether via the use of a third party tool or otherwise. Knowingly exploiting bugs, refund abuse, encouraging others to break the rules or impersonating Social Point staff are just a few examples of conduct that would be considered an offence.
Do not purchase or sell accounts: According to our terms of service, accounts are personal and intransferable. Any attempt to sell or trade account ownership is not allowed.
Be respectful to others: Dragon City is first and foremost a game. Be respectful to others and don’t take things too seriously. Let’s have fun together and try to give each other a helping hand.
The above are our core guidelines, and infringing on any of the above will lead to an investigation of the accounts involved and possibly a ban. Accounts will be investigated on a case by case basis and penalties involved will depend on the severity of the behavior.
If you see anyone in your game that could possibly be infringing on any of the above, please make sure to report their actions (along with any useful proof you can provide) to a member of our Customer Support team.
We hope this will help make Dragon City an enjoyable place to relax with your Dragons and promote a fair environment where everyone can have fun.